Consumer Electronics

IT-retail service gets boost with course

(ASIAN ONE NEWS) - AN INITIATIVE could pave the way to raising service standards for information-technology retailers, against which consumers regularly lodge complaints.

Software giant Microsoft, the Singapore Institute of Retail Studies and the Singapore Workforce Development Agency (WDA) announced yesterday a training course for IT-retail staff, with a focus on addressing customer needs.

The Microsoft Retail Sales Professional programme is the latest salvo in a national effort to raise service levels here.

It is also the first WDA-co-funded training course for IT-retail staff. The fee for the 42-hour course is $1,029, but Singaporeans and permanent residents have to pay only $45 after receiving subsidies.

The Singapore Institute of Retail Studies designed it to improve sales officers’ knowledge of Microsoft products and services, as well as to improve their soft skills to better communicate with and advise customers on products.

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